EpicLayer CRM answers every web chat and text message instantly, day or night, then keeps your contacts, calendar, quotes, and reviews running in one connected system, so you spend less time chasing and more time closing.
AI Agent
Answers instantly, day or night
8 sec
Avg. response time across chat + SMS
"Fast and easy, would recommend!"
Google review request sent automatically
24/7
AI coverage across web chat and SMS
<10 sec
Average first response time
1 inbox
Every channel, one place
0
Customers lost to a missed call
No more logging into five different tabs to run your business. Contacts, conversations, bookings, and payments all live in one connected system.
Every web chat, social, and text message gets an instant, helpful reply, day or night, with an optional AI receptionist to answer your phones too, so no one is left waiting for a human to log on.
Text, web chat, Facebook, and Instagram messages land in a single thread per contact, so nothing gets missed or answered twice.
When someone hangs up before you can answer, they get an automatic text back instantly, turning a missed call into a conversation.
Public booking pages handle scheduling, confirmations, and reminders automatically, so your calendar fills itself.
Push notifications alert you the second a new message comes in, so you can reply and keep your business moving from anywhere.
The moment an invoice is paid or a deal is won, EpicLayer CRM asks for a Google review automatically, with a cooldown so no one gets asked twice.
From the first message to the signed invoice, click through a few of the screens your team will actually use every day.
EpicLayer CRM
Everything at a glance
Open Deals
14
Pipeline Value
$18.4K
Won This Month
$4.2K
New Contacts · 7d
12
Forms
3
Automations
5
Best-of-breed tools are powerful on their own, and expensive and disconnected together. Most small businesses end up patching a CRM, a texting tool, a scheduler, and an email platform into a stack that needs a developer just to keep running.
| Feature | Replaces | Other tools | EpicLayer CRM |
|---|---|---|---|
| CRM & Pipeline Management | HubSpot, Pipedrive | $20–99/mo | |
| Booking & Appointments | Calendly, Acuity Scheduling | $12–20/mo | |
| Forms & Contact Capture | Jotform, Typeform | $34–49/mo | |
| Email Broadcasts | Mailchimp, Constant Contact | $13–20/mo | |
| 2-Way SMS + Missed-Call Text-Back | Podium, Skipio | $399+/mo | |
| Workflow Automation | Keap, ActiveCampaign | $99–299/mo | |
| Reputation Management | Birdeye, Podium | $299+/mo | |
| AI Web Chat + Social Media + SMS Agent | Intercom Fin, Drift | $500+/mo | |
| AI Receptionist | Smith.ai, Ruby Receptionist | $300+/mo | |
| Community + Courses | Kajabi, Circle | $89–179/mo | |
Other tools stacked
$1,765+/mo
EpicLayer CRM
$149/mo
Pricing shown reflects publicly listed rates as of mid-2026 and is subject to change. See each provider's site for current pricing.
Pick the plan that fits your business. Every tier includes clear monthly allowances, with straightforward rates when you need more.
Everything a small business needs to organize contacts, book appointments, and automate follow-up.
Unlimited seats. No setup fees.
Everything in Core, plus AI agents, two-way SMS, reputation management, and more.
Unlimited seats. No setup fees.
Everything in Core, plus
*SMS requires a dedicated Twilio number. Bring your own, or white-glove setup starts at $99 one-time + $49/mo.
Get started with ProEverything in Pro, plus a dedicated AI agent that answers your phones, 24/7.
Unlimited seats. No setup fees.
Everything in Pro, plus
$0.25/min for usage beyond your included 300 minutes. †Includes what Pro's SMS add-on normally costs separately ($99 one-time + $49/mo), Elite's number setup is bundled into your $499/mo.
Get started with EliteIncluded allowances reset monthly.
| Plan | Email sends | SMS segments | AI tokens | Voice minutes |
|---|---|---|---|---|
| Core $149/mo | Transactional email on EpicLayer's shared domain | Not included | Not included | Not included |
| Pro $299/mo | 10,000 included then $3 / 1,000 | Bring your own Twilio account paid directly to Twilio | 5 million included then $0.02 / 1,000 | Not included |
| Pro SMS $348/mo | 10,000 included then $3 / 1,000 | 2,000 included then $0.03 / segment | 5 million included then $0.02 / 1,000 | Not included |
| Elite $499/mo | 25,000 included then $3 / 1,000 | 3,000 included then $0.03 / segment | 10 million included then $0.02 / 1,000 | 300 included then $0.25 / minute |
Usage notes
EpicLayer builds fast, custom sites, up to 5 pages, with copywriting and updates included, ready in about a week. Hosting and the Core CRM are included, so every visitor flows straight into the system you already use.
Everything you need to know before switching your business over to EpicLayer CRM.
No. EpicLayer CRM works as a standalone product. Connect it to any existing website, or use it entirely on its own to manage contacts, bookings, and messaging.
It answers incoming web chat and text messages instantly, day or night, answers common questions, and books appointments directly onto your calendar, all without a human lifting a finger.
SMS requires a dedicated Twilio number. Bring your own Twilio account, or let us handle white-glove setup starting at $99 one-time plus $49/month, which covers your number, A2P 10DLC carrier registration, and required consent-form updates. Final pricing depends on your registered campaign type.
A2P 10DLC stands for Application-to-Person 10-Digit Long Code. It's a registration system U.S. wireless carriers require for businesses that text customers from a standard phone number, verifying who's sending messages and what they're about so those texts don't get flagged as spam or blocked. If you choose our white-glove SMS setup, we handle this registration for you.
Yes. You can move from Core to Pro anytime as your business grows into AI agents, SMS, and reputation management.
Those tools each solve one piece of the puzzle. Stitching several of them together usually means a developer, several monthly subscriptions, and data that doesn't talk between systems. EpicLayer CRM replaces that whole stack with one connected system built for small businesses.
No. EpicLayer CRM is built for small business owners, not IT departments, and everything from contacts to automations is designed to be simple to set up and use yourself. If you'd rather have our team handle it for you, paid professional setup is also available.
Answer every message, book more appointments, and get paid faster, all from one connected system. Get started today and see what EpicLayer CRM can do for your business.